Residential Cleaning FAQS


Residential Cleaning Services FAQS

Typically we send teams of 2.

You can provide a key, be home when we arrive, give us a code to the garage, or we can get a passcode for a digital numeric lock, if applicable.

Yes, typically a one-time or first-time cleaning will be more expensive. The difference in cost will be determined by the length of time it takes to initially clean compared to a regularly cleaned space.

We always encourage you to show your appreciation if you’re happy with the work done in your home. It’s never a requirement, but a gratuity is a powerful way to say thanks.

If your cleaning falls on a holiday Upper Valley Cleaning observes, we will contact you prior to your cleaning and reschedule for a day that suits you.

If you have pets, we ask that you prevent them from entering the areas that we clean. For sanitary and safety reasons our teams are not permitted to clean flea infested homes or pick up animal excrement.

In certain instances we will be asked to put laundry in the washer and if we are at the residence long enough to transfer it to the dryer.

We supply all environmentally friendly cleaning products and equipment to complete the job.

While we can commit to a specific day, there are many factors throughout the day that may affect our actual arrival time. We will try to keep your time as consistent as possible.

It is always a good idea to communicate whether you have concerns with the service or if you are very pleased with the service.

We charge an inconvenience fee of $50 for appointments missed that are not canceled in advance.

Yes we do. Please click here to purchase.

Call 1-603-448-2834 to set up a free, no-obligation in home consultation and then schedule your house cleaning.

We just skip your cleaning and catch up on the next cycle.

An Upper Valley Cleaning representative will be more than happy to answer any questions you may have. Feel free to call us at: (603) 448-2834 or e-mail us at: